Scheduling

Q: We have determined that care is needed. What happens now?
A: After you contact the office in regards to care, a Nurse Manager goes to the client’s home to meet with the client and family members. The nurse performs a Need’s Assessment and completes a Service Plan for care. A copy of this plan is left in the client’s folder in their home. Information about the needs of the client is given to the Staffing Coordinator who in conjunction with the Nurse Manager coordinates the appropriate caregiver schedule.

Q: What is a Service Plan?

A: A Service Plan is a guide for providing “hands on” care for clients in the home setting. The Nurse Manager evaluates each new client at no charge to the client and completes a comprehensive nursing assessment. This assessment encompasses eight categories: physical; functional; medication; nutritional; social/behavioral; environmental; resources and safety.
From this assessment the nurse develops the individual Service Plan with the sections presenting specific information about the client’s personal needs and hygiene, vital signs, nutrition, elimination, activities, and other services. The Nurse Manager performs regular supervisory visits and maintains a current, accurate Service Plan.

Q: I live out of state with no local relatives. Does your service include keeping in touch with me?

A: Absolutely. Some of our clients have family members living in all over the world. We are available by phone 24 hours a day as well as by email: info@personalcare.net.

Q: Will private insurance, Medicaid or Medicare pay for these services?

A: Medicare and Medicaid do not cover these services. Some long-term-care insurance policies will pay for our services. If you have a long-term-care policy we assist you with the proper documentation to submit claims for your reimbursement; however, we require payment at the time services are invoiced.